Skip to content

Support Articles

High Humidity

  • VersaTile

This alarm indicates that your VersaHub WiFi-enabled commercial equipment detected humidity levels above the desired range.

High humidity can affect the quality of food by causing it to become soft or soggy, leading to the growth of mold on food, which can be harmful if ingested. It can also cause condensation to form on the inside of the refrigeration unit, which can lead to water damage and create a breeding ground for bacteria and other microorganisms

Troubleshooting Steps

The issue could be caused by a few different reasons. Here are a few potential causes and troubleshooting steps you can try:

  1. Keep the storage area clean and well-ventilated to help reduce humidity levels.
  2. Store dry goods in airtight containers to keep them fresh and protect them from humidity.
  3. Avoid storing wet or damp items in the storage area. 
  4. Check the door seals: Make sure the door seals are properly sealing the door shut. If the seals are damaged or not sealed properly, humid air can enter the refrigerator equipment and increase the humidity inside. 
  5. Check the humidity control settings: Some refrigeration equipment has a humidity control setting that allows you to adjust the relative humidity inside the unit. Make sure the humidity control is set to the appropriate level for the type of food or products being stored. 
  6. Check the evaporator coils: If the evaporator coils are dirty or frosted over, this can reduce their ability to absorb heat and moisture from the air inside the refrigeration equipment. Clean or defrost the coils as needed. 
  7. Check the drainage system: If the drainage system is clogged or not functioning properly, this can cause excess moisture to build up inside the refrigeration equipment. Clean the drainage system and check for any blockages or leaks. 
  8. If you are unable to identify and resolve the issue on your own, it may be necessary to seek the help of a qualified electrician or equipment technician. Unplug your equipment and contact a repair technician or the manufacturer for further assistance. We recommend adding a maintenance task in VersaHub, which will allow you to set a reminder and keep track of the status and costs of the repair. 

VersaTile: While an alert is active, battery usage increases due to rapid syncing until resolved.

If you are still experiencing difficulties with your commercial equipment, contact its manufacturer.

If you are still experiencing difficulties with your VersaHub smart equipment, contact our support team.. VersaHub is not liable for any damage or malfunctions of equipment resulting from the use of its products or services.