- Sensor 3
- Z Series
This alarm indicates that your VersaHub WiFi-enabled commercial equipment detected a door has been open for more than 15 minutes. Leaving your equipment’s door open can cause the temperature inside the appliance to rise, which can lead to food spoilage, potential equipment damage, or create a safety hazard for those nearby.
The issue could be caused by a few different reasons. Here are a few potential causes and troubleshooting steps you can try:
- Close the refrigerator or freezer door as soon as possible to prevent the temperature inside the appliance from rising further.
- Check the interior of the refrigerator or freezer for any items that may be blocking the door from closing. This could include items that are too large or bulky, or items that are not properly arranged on the shelves.
- Check the seal around the door to make sure it is not damaged or loose. A damaged or loose seal can prevent the door from closing properly.
- Monitor the temperature of the refrigerator or freezer regularly to ensure that it is at the proper temperature for food storage (below 40°F for the refrigerator and below 0°F for the freezer).
- If the door has been open for more than two hours and the temperature has risen to unsafe levels, discard any spoiled or questionable food items to reduce the risk of foodborne illness.
- Remember to always keep the refrigerator or freezer door closed when not in use to maintain proper temperature and prevent food spoilage.
If you are unable to find the source of the obstruction or if the door still will not close after removing any visible obstructions, unplug your equipment and contact a repair technician or the manufacturer for further assistance. We recommend adding a maintenance task in VersaHub, which will allow you to set a reminder and keep track of the status and costs of the repair.
VersaTile: While an alert is active, battery usage increases due to rapid syncing until resolved.
If you are still experiencing difficulties with your commercial equipment, contact its manufacturer.
If you are still experiencing difficulties with your VersaHub smart equipment, contact our support team.. VersaHub is not liable for any damage or malfunctions of equipment resulting from the use of its products or services.