Skip to content

Support Articles

Missed Sync

  • VersaTile

This alarm indicates that your VersaTile unit is experiencing difficulty connecting to WiFi and has missed its expected sync window.

Troubleshooting Steps

The issue could be caused by a few different reasons. Here are a few potential causes and troubleshooting steps you can try:

  1. Refer to the install video: The VersaTile Installation Tutorial can be found on the VersaTile support page. It includes information on how to check to see what the WiFi signal strength from your VersaTile is. It is important to remember that a good signal on your phone isn't indicative of a good signal for VersaTile.
  2. Check the WiFi connection: Make sure that your router is on and is receiving a strong WiFi signal in the area where your unit is located. If not, try restarting your router and modem. 
  3. Check with your internet service provider: Sometimes, your internet service provider has scheduled maintenance or updates, which can disrupt the WiFi connection. 
  4. Remove batteries and reinstall: Remove the batteries from your VersaTile and wait a few minutes before reinstalling them. This can somtimes resolve connectivity issues.
  5. Check the WiFi settings: Make sure that the WiFi settings on your VersaTile are correct and that the appliance is connected to the correct WiFi network. You may need to enter the password again or select the correct network from a list. 
  6. Check the VersaTile's syncing settings: Make sure that syncing is enabled and that you have selected the correct sync frequency. 
  7. Check your VersaTile battery level: Make sure that your batteries are fully charged. If the battery is low, it may be unable to connect to WiFi or sync data. 
  8. Check the WiFi signal strength: If the signal is weak, try moving your VersaTile closer to the router or using a WiFi range extender to boost the signal.  
  9. Reset VersaTile: If you have tried the above steps and the VersaTile is still not connecting, you may need to reset it to its factory settings. Consult the user manual for instructions on how to do this.

⚠️ Note: It is generally a good idea to export any data you want to keep before performing a factory reset on a device, including a smart refrigerator or freezer that is connected to a smart platform like VersaHub.

If you are still experiencing difficulties with your commercial equipment, contact its manufacturer.

If you are still experiencing difficulties with your VersaHub smart equipment, contact our support team.. VersaHub is not liable for any damage or malfunctions of equipment resulting from the use of its products or services.