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Unit Offline

  • VersaTile
  • Z Series

This alarm indicates that your VersaHub smart commercial equipment is having trouble connecting to WiFi.

Troubleshooting Steps

The issue could be caused by a few different reasons. Here are a few potential causes and troubleshooting steps you can try:

Z Series

This alarm indicates that your WiFi-enabled Avantco Z Series has been offline consecutively for 15 minutes.
  1. Check the WiFi connection: Make sure that your router is on and is receiving a strong WiFi signal in the area where your unit is located. If not, try restarting your router and modem.
  2. Check with your internet service provider: Sometimes, your internet service provider has scheduled maintenance or updates, which can disrupt the WiFi connection.
  3. Restart your unit: Unplug the appliance and wait a few minutes before plugging it back in. This can sometimes resolve connectivity issues.
  4. Open the access panel: Verify there is a solid green light, which means the device is connected to WiFi.
  5. Check the WiFi settings: Make sure that the WiFi settings on your refrigerator or freezer are correct and that the appliance is connected to the correct WiFi network. You may need to enter the password again or select the correct network from a list.

VersaTile

This alarm indicates that your VersaTile is having trouble connecting to WiFi. Here are few potential causes for why you are having trouble connecting and the troubleshooting steps to help:
Note: It is recommended to install the VersaTile as high as possible. Items like water and food can interfere with WiFi signal strength. 
  1. Check the WiFi connection: Make sure that your router is on and is receiving a strong WiFi signal in the area where your unit is located. If not, try restarting your router and modem. Move your device to a location with a strong signal and press the sync button on the back of unit to sync with VersaHub.
    • If it has successfully connected, VersaTile will sound 4 beeps. Move your device to the area where the device is normally installed and try syncing again. This will confirm if the device is able to connect.
    • If not connected, VersaTile will sound 2 long beeps. Continue troubleshooting.
  2. Check with your internet service provider: Sometimes, your internet service provider has scheduled maintenance or updates, which can disrupt the WiFi connection.
  3. Restart your unit: Remove the batteries and wait a few minutes before putting them back in. This can sometimes resolve connectivity issues.
  4. Ensure your VersaTile is visible: Check that VersaTile is correctly setup and visible on your VersaHub location.
  5. Re-connect VersaTile: Use the “setup mode” button to re-connect your WiFi network. It is possible your WiFi name or password has changed.
  6. Replace batteries. Read low battery article.

If you are still experiencing difficulties with your commercial equipment, contact its manufacturer.

If you are still experiencing difficulties with your VersaHub smart equipment, contact our support team.. VersaHub is not liable for any damage or malfunctions of equipment resulting from the use of its products or services.